diff --git a/.env.example b/.env.example
new file mode 100644
index 0000000..e7c4d0d
--- /dev/null
+++ b/.env.example
@@ -0,0 +1 @@
+SECRET_KEY=django-insecure-change-me-in-production-!@#$%^&*()
diff --git a/.github/copilot-instructions.md b/.github/copilot-instructions.md
new file mode 100644
index 0000000..1960fd8
--- /dev/null
+++ b/.github/copilot-instructions.md
@@ -0,0 +1,58 @@
+# ServiceCRM Copilot Instructions
+
+## Project Overview
+ServiceCRM is a simple Service Ticket Management System built with Django. It manages repair tickets ("Inserts") for service customers, tracking details like customer info, defect description, repair status, and notes.
+
+## Architecture
+- **Framework**: Django 4.x (compatible with 5.x/6.x in dependencies).
+- **Structure**: Single-app project where the `serviceCRM` package contains both project settings and application logic (views, models, urls).
+- **Patterns**: Model-View-Template (MVT).
+- **Frontend**: Server-side rendered templates using Bootstrap 5 and `django-crispy-forms`.
+
+## Key Components
+
+### Data Model
+- **Primary Model**: `Insert` (defined in `serviceCRM/models.py`).
+  - Represents a service ticket.
+  - Key fields: `name`, `phone`, `description` (defect), `repair` (resolution), `done` (status), `date`.
+
+### Views & Controllers
+- **Location**: `serviceCRM/views.py`.
+- **Pattern**: Mix of Class-Based Views (CBV) and Function-Based Views (FBV).
+  - List views use `django_tables2.SingleTableView`.
+  - Create/Update use `generic.View` and `generic.UpdateView`.
+  - **Note**: Some views use a non-standard static method pattern (e.g., `InsertNew.insert` referenced in URLs).
+
+### UI/UX
+- **Tables**: `django-tables2` is used for listing records (`serviceCRM/tables.py`).
+- **Forms**: `django-crispy-forms` with `crispy-bootstrap5` pack (`serviceCRM/forms.py`).
+- **Templates**: Located in `templates/` and `templates/serviceCRM/`.
+
+## Configuration & Environment
+- **Settings**: `serviceCRM/settings.py` uses `django-environ`.
+- **Environment**: Configuration reads from `.env` file (see `.env.example`).
+- **Database**:
+  - Local/Dev: SQLite (configured via `settings.py` overriding env vars if needed).
+  - Production: Configurable via `DATABASE_URL` or individual env vars (PostgreSQL supported).
+
+## Development Workflow
+
+### Setup
+1. Create `.env` from `.env.example`.
+2. Install dependencies: `pip install -r requirements.txt`.
+3. Run migrations: `python manage.py migrate`.
+
+### Common Commands
+- **Run Server**: `python manage.py runserver`
+- **Make Migrations**: `python manage.py makemigrations` (Required when changing `models.py`)
+- **Migrate**: `python manage.py migrate`
+
+## Coding Conventions
+- **Imports**: standard library -> third party -> django -> local apps.
+- **Urls**: Defined in `serviceCRM/urls.py` (which is the root URLconf).
+- **Routing**: Routes are mixed between CBV (`.as_view()`) and function references. Maintain consistency with existing patterns when adding new routes.
+
+## Critical Patterns to Respect
+1. **Forms**: Always use `InputForm` in `serviceCRM/forms.py` for ticket creation/editing to ensure consistent widget rendering with Bootstrap classes.
+2. **Tables**: When adding lists, subclass `tables.Table` in `serviceCRM/tables.py` and use `SingleTableView` for display/sorting features.
+3. **Template Inheritance**: All templates should extend `base.html`.
diff --git a/.gitignore b/.gitignore
index 287780c..c322c6a 100644
--- a/.gitignore
+++ b/.gitignore
@@ -2,7 +2,7 @@
 .idea/
 
 # Ignore __pycache__ folders and .pyc files
-__pycache__/
+*__pycache__/
 *.pyc
 
 # Ignore .env files
@@ -14,7 +14,9 @@ __pycache__/
 # Ignore .DS_Store files
 .DS_Store
 
-.vscode\
+.vscode
+
+db.sqlite3
 
 pyvenv.cfg
 
diff --git a/.python-version b/.python-version
new file mode 100644
index 0000000..6324d40
--- /dev/null
+++ b/.python-version
@@ -0,0 +1 @@
+3.14
diff --git a/.vscode/launch.json b/.vscode/launch.json
deleted file mode 100644
index 99cf7ae..0000000
--- a/.vscode/launch.json
+++ /dev/null
@@ -1,19 +0,0 @@
-{
-    // Use IntelliSense to learn about possible attributes.
-    // Hover to view descriptions of existing attributes.
-    // For more information, visit: https://go.microsoft.com/fwlink/?linkid=830387
-    "version": "0.2.0",
-    "configurations": [
-        {
-            "name": "Python Debugger: Django",
-            "type": "debugpy",
-            "request": "launch",
-            "program": "${workspaceFolder}\\manage.py",
-            "args": [
-                "runserver"
-            ],
-            "django": true,
-            "autoStartBrowser": false
-        }
-    ]
-}
\ No newline at end of file
diff --git a/.vscode/settings.json b/.vscode/settings.json
deleted file mode 100644
index b1eb010..0000000
--- a/.vscode/settings.json
+++ /dev/null
@@ -1,4 +0,0 @@
-{
-    "cmake.configureOnOpen": false,
-    "python.pythonPath": ".venv\\Scripts\\python.exe"
-}
\ No newline at end of file
diff --git a/Dockerfile b/Dockerfile
new file mode 100644
index 0000000..35d8c3b
--- /dev/null
+++ b/Dockerfile
@@ -0,0 +1,38 @@
+# Django Backend Dockerfile
+FROM ghcr.io/astral-sh/uv:python3.13-alpine AS builder
+
+WORKDIR /app
+
+ENV UV_COMPILE_BYTECODE=1
+
+COPY pyproject.toml uv.lock ./
+
+RUN uv sync --frozen --no-dev --no-install-project
+
+COPY serviceCRM/ ./serviceCRM/
+COPY manage.py ./
+
+RUN uv sync --frozen --no-dev
+
+
+FROM python:3.13-alpine
+
+WORKDIR /app
+
+RUN apk add --no-cache postgresql-client
+
+COPY --from=builder /app/.venv /app/.venv
+COPY --from=builder /app/serviceCRM/ /app/serviceCRM/
+COPY --from=builder /app/manage.py /app/
+
+RUN adduser -D -u 1000 appuser && \
+    chown -R appuser:appuser /app
+
+USER appuser
+
+ENV PATH="/app/.venv/bin:$PATH"
+ENV PYTHONUNBUFFERED=1
+
+EXPOSE 8000
+
+CMD ["python", "-m", "uvicorn", "serviceCRM.asgi:application", "--host", "0.0.0.0", "--port", "8000"]
\ No newline at end of file
diff --git a/docker-compose.yml b/docker-compose.yml
new file mode 100644
index 0000000..b81bec6
--- /dev/null
+++ b/docker-compose.yml
@@ -0,0 +1,14 @@
+version: '3.8'
+
+services:
+  web:
+    build: .
+    volumes:
+      - .:/app
+    ports:
+      - "8000:8000"
+    env_file:
+      - .env
+    environment:
+      - DEBUG=False
+      - ALLOWED_HOSTS=*
diff --git a/pyproject.toml b/pyproject.toml
new file mode 100644
index 0000000..960dd47
--- /dev/null
+++ b/pyproject.toml
@@ -0,0 +1,35 @@
+[project]
+name = "servicecrm"
+version = "0.1.0"
+description = "A CRM application built with Django."
+readme = "README.md"
+requires-python = ">=3.14"
+dependencies = [
+    "asgiref>=3.11.0",
+    "cffi>=2.0.0",
+    "crispy-bootstrap5>=2025.6",
+    "crispy-tailwind>=1.0.3",
+    "cryptography>=46.0.3",
+    "django>=6.0.1",
+    "django-crispy-forms>=2.5",
+    "django-datatable-view>=2.1.6",
+    "django-environ>=0.12.0",
+    "django-filter>=25.2",
+    "django-pipeline>=4.1.0",
+    "django-tables2>=2.8.0",
+    "dnspython>=2.8.0",
+    "feedparser>=6.0.12",
+    "nanoid>=2.0.0",
+    "pillow>=12.1.0",
+    "publicsuffix>=1.1.1",
+    "pycparser>=2.23",
+    "python-dateutil>=2.9.0.post0",
+    "pytz>=2025.2",
+    "sgmllib3k>=1.0.0",
+    "six>=1.17.0",
+    "sqlparse>=0.5.5",
+    "tablib>=3.9.0",
+    "typing-extensions>=4.15.0",
+    "tzdata>=2025.3",
+    "uvicorn>=0.40.0",
+]
diff --git a/requirements.txt b/requirements.txt
index b51db47..4aa0eb6 100644
Binary files a/requirements.txt and b/requirements.txt differ
diff --git a/serviceCRM/filter.py b/serviceCRM/filter.py
index 2bd3373..2ea1fe9 100644
--- a/serviceCRM/filter.py
+++ b/serviceCRM/filter.py
@@ -1,6 +1,27 @@
 from .models import Insert
 import django_filters as filters
 from django_filters import FilterSet
+from django.db.models import Q
+from django import forms
+
+class InsertFilter(FilterSet):
+    start_date = filters.DateFilter(field_name="date", lookup_expr='gte', label='Од датум', widget=forms.TextInput(attrs={'type': 'date'}))
+    end_date = filters.DateFilter(field_name="date", lookup_expr='lte', label='До датум', widget=forms.TextInput(attrs={'type': 'date'}))
+    search = filters.CharFilter(method='filter_search', label='Пребарај (Име, Тел, ID, Опис)')
+
+    class Meta:
+        model = Insert
+        fields = ['search', 'done']
+
+    def filter_search(self, queryset, name, value):
+        return queryset.filter(
+            Q(name__icontains=value) |
+            Q(phone__icontains=value) |
+            Q(description__icontains=value) |
+            Q(plateno__icontains=value) |
+            Q(ticket_id__icontains=value) |
+            Q(id__icontains=value)
+        )
 
 class DoneTable(FilterSet):
     class Meta:
@@ -11,4 +32,22 @@ class DoneTable(FilterSet):
         if value:
             return queryset.filter(done=True)
         else:
-            return queryset.filter(done=False)
\ No newline at end of file
+            return queryset.filter(done=False)
+class DoneFilter(FilterSet):
+    start_date = filters.DateFilter(field_name="date_close", lookup_expr='gte', label='Од датум (Затворено)', widget=forms.TextInput(attrs={'type': 'date'}))
+    end_date = filters.DateFilter(field_name="date_close", lookup_expr='lte', label='До датум (Затворено)', widget=forms.TextInput(attrs={'type': 'date'}))
+    search = filters.CharFilter(method='filter_search', label='Пребарај (Име, Тел, ID)')
+
+    class Meta:
+        model = Insert
+        fields = ['status']
+
+    def filter_search(self, queryset, name, value):
+        return queryset.filter(
+            Q(name__icontains=value) |
+            Q(phone__icontains=value) |
+            Q(description__icontains=value) |
+            Q(plateno__icontains=value) |
+            Q(ticket_id__icontains=value) |
+            Q(id__icontains=value)
+        )
diff --git a/serviceCRM/forms.py b/serviceCRM/forms.py
index 76a8427..ed8c35f 100644
--- a/serviceCRM/forms.py
+++ b/serviceCRM/forms.py
@@ -1,4 +1,5 @@
 from django import forms
+from django.utils.translation import gettext_lazy as _
 from .models import Insert
 
 
@@ -9,17 +10,31 @@ class DateInput(forms.DateInput):
 class InputForm(forms.ModelForm):
     class Meta:
         model = Insert
-        fields = {"name", "phone", "description", "date", "note"}
-        labels = {'name': "Name", 'phone': "Phone", 'date': "Date", 'description': "Description", 'note': "Note"}
+        fields = ["name", "phone", "date", "description", "note"]
+        labels = {
+            'name': "Име",
+            'phone': "Телефон", 
+            'date': "Датум на прием",
+            'description': "Опис на проблем",
+            'note': "Забелешка"
+        }
         widgets = {
-            'name': forms.TextInput(attrs={'class': 'form-control'}),
-            'phone': forms.TextInput(attrs={'class': 'form-control'}),
             'date': DateInput(),
-            'description': forms.Textarea(attrs={'class': 'form-control'}),
-            'note': forms.TextInput(attrs={'class': 'form-control'})
+            'description': forms.Textarea(attrs={'rows': 3}),
         }
 
-    field_order = ["name", "phone", "date", "description", "done"]
+class CloseForm(forms.ModelForm):
+    class Meta:
+        model = Insert
+        fields = ["repair", "plateno"]
+        labels = {
+            'repair': "Детали за поправка",
+            'plateno': "Наплатено"
+        }
+        widgets = {
+            'repair': forms.Textarea(attrs={'rows': 4}),
+            'plateno': forms.TextInput(attrs={'placeholder': 'пр. 1500 МКД'})
+        }
 
 # class EditForm(forms.ModelForm):
 #     class Meta:
diff --git a/serviceCRM/migrations/0006_insert_date_close.py b/serviceCRM/migrations/0006_insert_date_close.py
new file mode 100644
index 0000000..ad850d6
--- /dev/null
+++ b/serviceCRM/migrations/0006_insert_date_close.py
@@ -0,0 +1,18 @@
+# Generated by Django 6.0.1 on 2026-01-08 11:09
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('serviceCRM', '0005_alter_insert_done'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='insert',
+            name='date_close',
+            field=models.DateField(blank=True, null=True, verbose_name='date closed'),
+        ),
+    ]
diff --git a/serviceCRM/migrations/0007_insert_status.py b/serviceCRM/migrations/0007_insert_status.py
new file mode 100644
index 0000000..d96ea6f
--- /dev/null
+++ b/serviceCRM/migrations/0007_insert_status.py
@@ -0,0 +1,18 @@
+# Generated by Django 6.0.1 on 2026-01-08 11:14
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('serviceCRM', '0006_insert_date_close'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='insert',
+            name='status',
+            field=models.CharField(choices=[('RECEIVED', 'Received'), ('DIAGNOSING', 'Diagnosing'), ('WAITING_PARTS', 'Waiting for Parts'), ('READY', 'Ready for Pickup'), ('COMPLETED', 'Completed')], default='RECEIVED', max_length=20),
+        ),
+    ]
diff --git a/serviceCRM/migrations/0008_insert_ticket_id.py b/serviceCRM/migrations/0008_insert_ticket_id.py
new file mode 100644
index 0000000..0f7adbf
--- /dev/null
+++ b/serviceCRM/migrations/0008_insert_ticket_id.py
@@ -0,0 +1,19 @@
+# Generated by Django 6.0.1 on 2026-01-08 11:30
+
+import serviceCRM.models
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('serviceCRM', '0007_insert_status'),
+    ]
+
+    operations = [
+        migrations.AddField(
+            model_name='insert',
+            name='ticket_id',
+            field=models.CharField(default=serviceCRM.models.generate_nanoid, max_length=12, null=True),
+        ),
+    ]
diff --git a/serviceCRM/migrations/0009_alter_insert_ticket_id.py b/serviceCRM/migrations/0009_alter_insert_ticket_id.py
new file mode 100644
index 0000000..f0ba1b2
--- /dev/null
+++ b/serviceCRM/migrations/0009_alter_insert_ticket_id.py
@@ -0,0 +1,19 @@
+# Generated by Django 6.0.1 on 2026-01-08 11:32
+
+import serviceCRM.models
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('serviceCRM', '0008_insert_ticket_id'),
+    ]
+
+    operations = [
+        migrations.AlterField(
+            model_name='insert',
+            name='ticket_id',
+            field=models.CharField(default=serviceCRM.models.generate_nanoid, editable=False, max_length=12, unique=True),
+        ),
+    ]
diff --git a/serviceCRM/migrations/0010_ticketlog.py b/serviceCRM/migrations/0010_ticketlog.py
new file mode 100644
index 0000000..49b1f95
--- /dev/null
+++ b/serviceCRM/migrations/0010_ticketlog.py
@@ -0,0 +1,27 @@
+# Generated by Django 6.0.1 on 2026-01-08 13:04
+
+import django.db.models.deletion
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('serviceCRM', '0009_alter_insert_ticket_id'),
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='TicketLog',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('timestamp', models.DateTimeField(auto_now_add=True)),
+                ('action', models.CharField(max_length=50)),
+                ('details', models.TextField(blank=True, null=True)),
+                ('ticket', models.ForeignKey(on_delete=django.db.models.deletion.CASCADE, related_name='logs', to='serviceCRM.insert')),
+            ],
+            options={
+                'ordering': ['-timestamp'],
+            },
+        ),
+    ]
diff --git a/serviceCRM/migrations/0011_alter_insert_date_alter_insert_date_close_and_more.py b/serviceCRM/migrations/0011_alter_insert_date_alter_insert_date_close_and_more.py
new file mode 100644
index 0000000..ae4f021
--- /dev/null
+++ b/serviceCRM/migrations/0011_alter_insert_date_alter_insert_date_close_and_more.py
@@ -0,0 +1,63 @@
+# Generated by Django 6.0.1 on 2026-01-08 14:37
+
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('serviceCRM', '0010_ticketlog'),
+    ]
+
+    operations = [
+        migrations.AlterField(
+            model_name='insert',
+            name='date',
+            field=models.DateField(verbose_name='Датум'),
+        ),
+        migrations.AlterField(
+            model_name='insert',
+            name='date_close',
+            field=models.DateField(blank=True, null=True, verbose_name='Датум затворање'),
+        ),
+        migrations.AlterField(
+            model_name='insert',
+            name='description',
+            field=models.CharField(max_length=300, verbose_name='Опис'),
+        ),
+        migrations.AlterField(
+            model_name='insert',
+            name='done',
+            field=models.BooleanField(default=False, verbose_name='Завршено'),
+        ),
+        migrations.AlterField(
+            model_name='insert',
+            name='name',
+            field=models.CharField(max_length=50, verbose_name='Име'),
+        ),
+        migrations.AlterField(
+            model_name='insert',
+            name='note',
+            field=models.CharField(blank=True, default=None, max_length=100, null=True, verbose_name='Забелешка'),
+        ),
+        migrations.AlterField(
+            model_name='insert',
+            name='phone',
+            field=models.CharField(max_length=20, verbose_name='Телефон'),
+        ),
+        migrations.AlterField(
+            model_name='insert',
+            name='plateno',
+            field=models.CharField(blank=True, default=None, max_length=10, null=True, verbose_name='Плаќање/Рег.'),
+        ),
+        migrations.AlterField(
+            model_name='insert',
+            name='repair',
+            field=models.CharField(blank=True, default=None, max_length=300, null=True, verbose_name='Поправка'),
+        ),
+        migrations.AlterField(
+            model_name='insert',
+            name='status',
+            field=models.CharField(choices=[('RECEIVED', 'Примено'), ('DIAGNOSING', 'Дијагностика'), ('WAITING_PARTS', 'Чека делови'), ('READY', 'Готово за подигање'), ('COMPLETED', 'Завршено')], default='RECEIVED', max_length=20, verbose_name='Статус'),
+        ),
+    ]
diff --git a/serviceCRM/models.py b/serviceCRM/models.py
index d615e72..731ce2c 100644
--- a/serviceCRM/models.py
+++ b/serviceCRM/models.py
@@ -1,19 +1,63 @@
 from django.db import models
 from django.contrib.auth.models import UserManager
+from nanoid import generate
 
+def generate_nanoid():
+    return generate(size=12)
 
 class Insert(models.Model):
-    name = models.CharField(max_length=50)
-    phone = models.CharField(max_length=20)
-    description = models.CharField(max_length=300)
-    note= models.CharField(max_length=100, default=None, blank=True, null=True)
-    date = models.DateField("date submitted")
-    done = models.BooleanField(default=False)
-    repair = models.CharField(default=None, blank=True, null=True,max_length=300)
-    plateno = models.CharField(max_length=10, default=None, blank=True, null=True)
+    ticket_id = models.CharField(max_length=12, default=generate_nanoid, unique=True, editable=False)
+    name = models.CharField(max_length=50, verbose_name="Име")
+    phone = models.CharField(max_length=20, verbose_name="Телефон")
+    description = models.CharField(max_length=300, verbose_name="Опис")
+    note= models.CharField(max_length=100, default=None, blank=True, null=True, verbose_name="Забелешка")
+    date = models.DateField("Датум")
+    done = models.BooleanField(default=False, verbose_name="Завршено")
+    
+    STATUS_CHOICES = [
+        ('RECEIVED', 'Примено'),
+        ('DIAGNOSING', 'Дијагностика'),
+        ('WAITING_PARTS', 'Чека делови'),
+        ('READY', 'Готово за подигање'),
+        ('COMPLETED', 'Завршено'),
+    ]
+    status = models.CharField(max_length=20, choices=STATUS_CHOICES, default='RECEIVED', verbose_name="Статус")
+    
+    date_close = models.DateField("Датум затворање", null=True, blank=True)
+    repair = models.CharField(default=None, blank=True, null=True,max_length=300, verbose_name="Поправка")
+    plateno = models.CharField(max_length=10, default=None, blank=True, null=True, verbose_name="Плаќање/Рег.")
+
+    def save(self, *args, **kwargs):
+        from django.utils import timezone
+        
+        # Sync done and status fields
+        if self.status == 'COMPLETED':
+            self.done = True
+            if not self.date_close:
+                self.date_close = timezone.now().date()
+        elif self.done:
+            self.status = 'COMPLETED'
+            if not self.date_close:
+                self.date_close = timezone.now().date()
+        else:
+            self.done = False
+            
+        super(Insert, self).save(*args, **kwargs)
 
     def __str__(self):
         return "Ime: " + self.name + " Telefonski broj: " + self.phone + "\nDefekt: " + self.description + "\nDatum: \n"
 
     def isDone(self):
         return self.done
+
+class TicketLog(models.Model):
+    ticket = models.ForeignKey(Insert, on_delete=models.CASCADE, related_name='logs')
+    timestamp = models.DateTimeField(auto_now_add=True)
+    action = models.CharField(max_length=50)
+    details = models.TextField(blank=True, null=True)
+    
+    class Meta:
+        ordering = ['-timestamp']
+
+    def __str__(self):
+        return f"{self.ticket.ticket_id} - {self.action} at {self.timestamp}"
diff --git a/serviceCRM/settings.py b/serviceCRM/settings.py
index 1d319a5..f6c684b 100644
--- a/serviceCRM/settings.py
+++ b/serviceCRM/settings.py
@@ -25,9 +25,9 @@ BASE_DIR = Path(__file__).resolve().parent.parent
 SECRET_KEY = env('SECRET_KEY')
 
 # SECURITY WARNING: don't run with debug turned on in production!
-DEBUG = True
+DEBUG = env.bool('DEBUG', default=False)
 
-ALLOWED_HOSTS = ['*']
+ALLOWED_HOSTS = env.list('ALLOWED_HOSTS', default=['*'])
 
 
 # Application definition
@@ -39,22 +39,29 @@ INSTALLED_APPS = [
     'django.contrib.contenttypes',
     'django.contrib.sessions',
     'django.contrib.messages',
+    'whitenoise.runserver_nostatic', # Add whitenoise before staticfiles
     'django.contrib.staticfiles',
     'crispy_forms',
-    'crispy_bootstrap5',
+    'crispy_tailwind',
     'django_tables2',
+    'django_filters',
 ]
-CRISPY_ALLOWED_TEMPLATE_PACKS = "bootstrap5"
-CRISPY_TEMPLATE_PACK = "bootstrap5"
+CRISPY_ALLOWED_TEMPLATE_PACKS = "tailwind"
+CRISPY_TEMPLATE_PACK = "tailwind"
 DJANGO_TABLES2_TABLE_ATTRS = {
-    'class': 'table table-hover',
+    'class': 'min-w-full divide-y divide-gray-200 border',
     'thead': {
-        'class': 'table-light',
+        'class': 'bg-gray-50',
+    },
+    'tbody': {
+        'class': 'bg-white divide-y divide-gray-200',
     },
 }
 MIDDLEWARE = [
     'django.middleware.security.SecurityMiddleware',
+    'whitenoise.middleware.WhiteNoiseMiddleware', # Add whitenoise middleware
     'django.contrib.sessions.middleware.SessionMiddleware',
+    'django.middleware.locale.LocaleMiddleware',
     'django.middleware.common.CommonMiddleware',
     'django.middleware.csrf.CsrfViewMiddleware',
     'django.contrib.auth.middleware.AuthenticationMiddleware',
@@ -88,12 +95,8 @@ WSGI_APPLICATION = 'serviceCRM.wsgi.application'
 
 DATABASES = {
     'default': {
-        'ENGINE': 'django.db.backends.postgresql',
-        'NAME': env('DATABASE_NAME'),
-        'USER': env('DATABASE_USER'),
-        'PASSWORD': env('DATABASE_PASS'),
-        'HOST': env('DATABASE_HOST'),
-        'PORT': env('DATABASE_PORT'),
+        'ENGINE': 'django.db.backends.sqlite3',
+        'NAME': BASE_DIR / 'db.sqlite3',
     }
 }
 
@@ -120,9 +123,20 @@ AUTH_PASSWORD_VALIDATORS = [
 # Internationalization
 # https://docs.djangoproject.com/en/4.2/topics/i18n/
 
-LANGUAGE_CODE = 'en-us'
+LANGUAGE_CODE = 'mk'
 
-TIME_ZONE = 'UTC'
+from django.utils.translation import gettext_lazy as _
+
+LANGUAGES = [
+    ('mk', _('Macedonian')),
+    ('en', _('English')),
+]
+
+LOCALE_PATHS = [
+    BASE_DIR / 'locale',
+]
+
+TIME_ZONE = 'Europe/Skopje'
 
 USE_I18N = True
 
@@ -133,8 +147,13 @@ USE_TZ = True
 # https://docs.djangoproject.com/en/4.2/howto/static-files/
 
 STATIC_URL = 'static/'
+STATIC_ROOT = BASE_DIR / 'staticfiles'
+STATICFILES_STORAGE = 'whitenoise.storage.CompressedManifestStaticFilesStorage'
 
 # Default primary key field type
 # https://docs.djangoproject.com/en/4.2/ref/settings/#default-auto-field
 
 DEFAULT_AUTO_FIELD = 'django.db.models.BigAutoField'
+
+LOGIN_REDIRECT_URL = '/'
+LOGIN_URL = '/admin/login/'
diff --git a/serviceCRM/tables.py b/serviceCRM/tables.py
index c5ce725..01f8e2e 100644
--- a/serviceCRM/tables.py
+++ b/serviceCRM/tables.py
@@ -6,18 +6,24 @@ from .models import Insert
 
 class InsertTable(tables.Table):
     
-    actions = TemplateColumn(template_code='<a class="btn btn-secondary" href="{% url \'update\' record.id %}">Edit</a> <a class="btn btn-secondary" href="{% url \'done\' record.id %}">Details</a>')
+    actions = TemplateColumn(template_code='''
+        <a class="text-indigo-600 hover:text-indigo-900 mr-2" href="{% url 'nalog' ticket_id=record.ticket_id %}">Види</a>
+        <a class="text-gray-600 hover:text-gray-900 mr-2" href="{% url 'update' ticket_id=record.ticket_id %}">Уреди</a>
+        {% if not record.done %}
+        <a class="text-green-600 hover:text-green-900 font-medium" href="{% url 'close_ticket' ticket_id=record.ticket_id %}">Затвори</a>
+        {% endif %}
+    ''')
     
     class Meta:
         model = Insert
-        fields = ("id","name","phone","description","date","done")
+        fields = ("ticket_id","name","phone","description","date","status","done")
         per_page = 5
 
 
 class DoneInsertTable(InsertTable):
     class Meta:
         model = Insert
-        fields = ("id","name","phone","description","date","done")
+        fields = ("ticket_id","name","phone","description","date", "date_close", "done")
         per_page = 5
 
     def __init__(self, *args, **kwargs):
diff --git a/serviceCRM/templates/base.html b/serviceCRM/templates/base.html
index 91e6f22..d29999c 100644
--- a/serviceCRM/templates/base.html
+++ b/serviceCRM/templates/base.html
@@ -1,43 +1,92 @@
 <!doctype html>
-<html lang="en">
-  <head>
-    <meta charset="utf-8">
-    <link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/4.1.3/css/bootstrap.min.css" integrity="sha384-MCw98/SFnGE8fJT3GXwEOngsV7Zt27NXFoaoApmYm81iuXoPkFOJwJ8ERdknLPMO" crossorigin="anonymous">
-    <link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/4.1.0/css/bootstrap.min.css"/>
-    <title>Service </title>
-  </head>
-  <body>
-    <script src="http://code.jquery.com/jquery-3.3.1.min.js"></script>
-    <script src="https://cdnjs.cloudflare.com/ajax/libs/popper.js/1.14.0/umd/popper.min.js"></script>
-    <script src="https://stackpath.bootstrapcdn.com/bootstrap/4.1.0/js/bootstrap.min.js"></script>
-    <script src="https://cdnjs.cloudflare.com/ajax/libs/jquery-datetimepicker/2.5.20/jquery.datetimepicker.full.min.js"></script>
-    <link rel="stylesheet" href="https://maxcdn.bootstrapcdn.com/bootstrap/3.4.1/css/bootstrap.min.css">
-    <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.6.4/jquery.min.js"></script>
-    <script src="https://maxcdn.bootstrapcdn.com/bootstrap/3.4.1/js/bootstrap.min.js"></script>
-    <nav class="navbar navbar-inverse">
-      <div class="container-fluid">
-        <div class="navbar-header">
-          <a class="navbar-brand" href="/">Service CRM</a>
+{% load static i18n %}
+<html lang="mk">
+<head>
+    <meta charset="UTF-8">
+    <meta name="viewport" content="width=device-width, initial-scale=1.0">
+    <title>Service CRM</title>
+    <script src="https://cdn.tailwindcss.com?plugins=forms,typography"></script>
+    <link href="https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&display=swap" rel="stylesheet">
+    <style>
+        body { font-family: 'Inter', sans-serif; }
+    </style>
+</head>
+<body class="bg-gray-50 text-gray-900">
+    <nav class="bg-white shadow">
+        <div class="max-w-7xl mx-auto px-4 sm:px-6 lg:px-8">
+            <div class="flex justify-between h-16">
+                <div class="flex">
+                    <div class="flex-shrink-0 flex items-center">
+                        {% if user.is_authenticated %}
+                        <a href="{% url 'dashboard' %}">
+                            <img src="{% static 'fer-logo.png' %}" alt="Logo" class="h-8 w-auto">
+                        </a>
+                        {% else %}
+                        <a href="{% url 'home' %}">
+                            <img src="{% static 'fer-logo.png' %}" alt="Logo" class="h-8 w-auto">
+                        </a>
+                        {% endif %}
+                    </div>
+                    <div class="hidden sm:ml-6 sm:flex sm:space-x-8">
+                        {% if user.is_authenticated %}
+                        <a href="{% url 'dashboard' %}" class="border-transparent text-gray-500 hover:border-gray-300 hover:text-gray-700 inline-flex items-center px-1 pt-1 border-b-2 text-sm font-medium">
+                            <svg class="-ml-1 mr-2 h-5 w-5 text-gray-400" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor">
+                                <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M3 10h18M7 15h1m4 0h1m-7 4h12a3 3 0 003-3V8a3 3 0 00-3-3H6a3 3 0 00-3 3v8a3 3 0 003 3z" />
+                            </svg>
+                            Активни налози
+                        </a>
+                        <a href="{% url 'done' %}" class="border-transparent text-gray-500 hover:border-gray-300 hover:text-gray-700 inline-flex items-center px-1 pt-1 border-b-2 text-sm font-medium">
+                            <svg class="-ml-1 mr-2 h-5 w-5 text-gray-400" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor">
+                                <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M5 8h14M5 8a2 2 0 110-4h14a2 2 0 110 4M5 8v10a2 2 0 002 2h10a2 2 0 002-2V8m-9 4h4" />
+                            </svg>
+                            Архива
+                        </a>
+                        {% endif %}
+                        <a href="{% url 'track_ticket' %}" class="border-transparent text-gray-500 hover:border-gray-300 hover:text-gray-700 inline-flex items-center px-1 pt-1 border-b-2 text-sm font-medium">
+                             <svg class="-ml-1 mr-2 h-5 w-5 text-gray-400" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor">
+                                <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M21 21l-6-6m2-5a7 7 0 11-14 0 7 7 0 0114 0z" />
+                            </svg>
+                            Проверка на статус
+                        </a>
+                    </div>
+                </div>
+                <div class="flex items-center space-x-4">
+                    {% if user.is_authenticated %}
+                    <a href="{% url 'insert' %}" class="bg-gray-900 text-white hover:bg-gray-800 px-4 py-2 rounded-md text-sm font-medium transition duration-150 ease-in-out shadow-sm flex items-center">
+                        <svg class="-ml-1 mr-2 h-5 w-5" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor">
+                            <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M12 4v16m8-8H4" />
+                        </svg>
+                        Нов Налог
+                    </a>
+                    <div class="ml-3 relative flex items-center space-x-3">
+                         <span class="text-sm text-gray-500">Здраво, <strong>{{ user.username }}</strong></span>
+                         <a href="{% url 'logout' %}" class="text-gray-400 hover:text-gray-500">
+                            <svg class="h-6 w-6" xmlns="http://www.w3.org/2000/svg" fill="none" viewBox="0 0 24 24" stroke="currentColor">
+                                <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M17 16l4-4m0 0l-4-4m4 4H7m6 4v1a3 3 0 01-3 3H6a3 3 0 01-3-3V7a3 3 0 013-3h4a3 3 0 013 3v1" />
+                            </svg>
+                         </a>
+                    </div>
+                    {% endif %}
+                </div>
+            </div>
         </div>
-          <ul class="nav navbar-nav navbar-right">
-          <li><a href="/insert"><span class="glyphicon glyphicon-user"></span>Insert</a></li>
-          <li><a href="/admin"><span class="glyphicon glyphicon-log-in"></span> Admin</a></li>
-          <li><a href="/done"><span class="glyphicon glyphicon-log-in"></span> Done</a></li>
-
-        </ul>
-      </div>
     </nav>
-    <div class="container">
-              {% comment %} <h1 class="mt-2">Service CRM</h1>
-          <a href='/insert'><button type="button" class="btn btn-dark">Insert</button></a>
-          <hr class="mt-0 mb-4">   {% endcomment %}
-    
-      <div class="row justify-content-center">
-        <div class="col-8">
-          {% block content %}
-          {% endblock %}
+
+    <main class="max-w-7xl mx-auto py-8 sm:px-6 lg:px-8">
+        <div class="px-4 py-4 sm:px-0">
+            {% if messages %}
+            <div class="mb-6 space-y-2">
+                {% for message in messages %}
+                <div class="p-4 rounded-md shadow-sm {% if message.tags == 'success' %}bg-green-50 text-green-800 border-l-4 border-green-400{% elif message.tags == 'error' %}bg-red-50 text-red-800 border-l-4 border-red-400{% else %}bg-blue-50 text-blue-800 border-l-4 border-blue-400{% endif %}">
+                    {{ message }}
+                </div>
+                {% endfor %}
+            </div>
+            {% endif %}
+
+            {% block content %}
+            {% endblock %}
         </div>
-      </div>
-    </div>
-  </body>
+    </main>
+</body>
 </html>
\ No newline at end of file
diff --git a/serviceCRM/templates/serviceCRM/close_ticket.html b/serviceCRM/templates/serviceCRM/close_ticket.html
new file mode 100644
index 0000000..b0a668f
--- /dev/null
+++ b/serviceCRM/templates/serviceCRM/close_ticket.html
@@ -0,0 +1,34 @@
+{% extends 'base.html' %}
+{% load crispy_forms_tags %}
+
+{% block title %}Затвори налог #{{ object.id }}{% endblock %}
+
+{% block content %}
+<div class="max-w-3xl mx-auto">
+    <div class="bg-white shadow sm:rounded-lg mb-6">
+        <div class="px-4 py-5 sm:p-6">
+            <h3 class="text-lg leading-6 font-medium text-gray-900 mb-2">Затвори налог #{{ object.id }}</h3>
+            <p class="text-sm text-gray-500 mb-6">
+                Завршување на поправка за <strong>{{ object.name }}</strong> ({{ object.description|truncatechars:50 }})
+            </p>
+            
+            <form method="post">
+                {% csrf_token %}
+                {{ form|crispy }}
+                
+                <div class="mt-5 flex space-x-3">
+                    <button type="submit" class="inline-flex items-center px-4 py-2 border border-transparent text-sm font-medium rounded-md shadow-sm text-white bg-green-600 hover:bg-green-700 focus:outline-none focus:ring-2 focus:ring-offset-2 focus:ring-green-500">
+                        <svg xmlns="http://www.w3.org/2000/svg" class="-ml-1 mr-2 h-5 w-5" fill="none" viewBox="0 0 24 24" stroke="currentColor">
+  <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M5 13l4 4L19 7" />
+</svg>
+                        Заврши и Затвори
+                    </button>
+                    <a href="{% url 'home' %}" class="inline-flex items-center px-4 py-2 border border-gray-300 text-sm font-medium rounded-md text-gray-700 bg-white hover:bg-gray-50 focus:outline-none focus:ring-2 focus:ring-offset-2 focus:ring-gray-500">
+                        Откажи
+                    </a>
+                </div>
+            </form>
+        </div>
+    </div>
+</div>
+{% endblock%}
\ No newline at end of file
diff --git a/serviceCRM/templates/serviceCRM/done.html b/serviceCRM/templates/serviceCRM/done.html
index 2414505..b14185e 100644
--- a/serviceCRM/templates/serviceCRM/done.html
+++ b/serviceCRM/templates/serviceCRM/done.html
@@ -1,6 +1,31 @@
 {% extends 'base.html' %}
 {% load render_table from django_tables2 %}
+{% load crispy_forms_tags %}
 
 {% block content %}
-    {% render_table table %}
+    <div class="mb-6 bg-white shadow sm:rounded-lg">
+        <div class="px-4 py-5 sm:p-6">
+            <h3 class="text-lg leading-6 font-medium text-gray-900 mb-4">Пребарување Архива</h3>
+            <form method="get" class="space-y-4 md:space-y-0 md:grid md:grid-cols-12 md:gap-6 items-end">
+                <div class="md:col-span-3">
+                    {{ filter.form.start_date|as_crispy_field }}
+                </div>
+                <div class="md:col-span-3">
+                    {{ filter.form.end_date|as_crispy_field }}
+                </div>
+                <div class="md:col-span-4">
+                    {{ filter.form.search|as_crispy_field }}
+                </div>
+                <div class="md:col-span-2">
+                    <button type="submit" class="w-full inline-flex justify-center items-center px-4 py-2 border border-transparent text-sm font-medium rounded-md shadow-sm text-white bg-gray-900 hover:bg-gray-800 focus:outline-none focus:ring-2 focus:ring-offset-2 focus:ring-gray-500">
+                        Филтрирај
+                    </button>
+                </div>
+            </form>
+        </div>
+    </div>
+
+    <div class="bg-white shadow overflow-hidden sm:rounded-lg">
+        {% render_table table %}
+    </div>
 {%endblock%}
\ No newline at end of file
diff --git a/serviceCRM/templates/serviceCRM/edit.html b/serviceCRM/templates/serviceCRM/edit.html
index f7b2e22..e583fa6 100644
--- a/serviceCRM/templates/serviceCRM/edit.html
+++ b/serviceCRM/templates/serviceCRM/edit.html
@@ -1,13 +1,17 @@
 {% extends 'base.html' %}
-{% block title %}Edit{% endblock %}
+{% load crispy_forms_tags %}
+{% block title %}Уреди{% endblock %}
 {% block content %}
-{% csrf_token %}
+<div class="bg-white shadow sm:rounded-lg mb-6">
+    <div class="px-4 py-5 sm:p-6">
         <form method="post">
-            <div class="form-group">
             {% csrf_token %}
-            {{form.as_p}}
-            <input type="submit" class="btn btn-success" value="Update">
-            <input type="submit" class="btn btn-danger" value="Delete" formaction="{% url 'delete' id=object.id %}">
+            {{ form|crispy }}
+            <div class="mt-5 flex space-x-3">
+                <input type="submit" class="inline-flex items-center px-4 py-2 border border-transparent text-sm font-medium rounded-md shadow-sm text-white bg-gray-900 hover:bg-gray-800 focus:outline-none focus:ring-2 focus:ring-offset-2 focus:ring-gray-500 cursor-pointer" value="Ажурирај">
+                <input type="submit" class="inline-flex items-center px-4 py-2 border border-transparent text-sm font-medium rounded-md shadow-sm text-white bg-red-600 hover:bg-red-700 focus:outline-none focus:ring-2 focus:ring-offset-2 focus:ring-red-500 cursor-pointer" value="Избриши" formaction="{% url 'delete' ticket_id=object.ticket_id %}">
             </div>
         </form>
+    </div>
+</div>
 {% endblock%}
\ No newline at end of file
diff --git a/serviceCRM/templates/serviceCRM/form.html b/serviceCRM/templates/serviceCRM/form.html
index af443c0..69b0dd9 100644
--- a/serviceCRM/templates/serviceCRM/form.html
+++ b/serviceCRM/templates/serviceCRM/form.html
@@ -1,11 +1,16 @@
 {% extends 'base.html' %}
+{% load crispy_forms_tags %}
+
 {% block content %}
-{% csrf_token %}
+<div class="bg-white shadow sm:rounded-lg mb-6">
+    <div class="px-4 py-5 sm:p-6">
         <form action="/insert/" method="post">
-            <div class="form-group">
             {% csrf_token %}
-            {{form.as_p}}
-            <input type="submit" class="btn btn-success" value="Submit">
+            {{ form|crispy }}
+            <div class="mt-5">
+                <input type="submit" class="inline-flex items-center px-4 py-2 border border-transparent text-sm font-medium rounded-md shadow-sm text-white bg-gray-900 hover:bg-gray-800 focus:outline-none focus:ring-2 focus:ring-offset-2 focus:ring-gray-500 cursor-pointer" value="Внеси">
             </div>
         </form>
+    </div>
+</div>
 {% endblock%}
\ No newline at end of file
diff --git a/serviceCRM/templates/serviceCRM/list.html b/serviceCRM/templates/serviceCRM/list.html
index bfdcac4..3b4ec4e 100644
--- a/serviceCRM/templates/serviceCRM/list.html
+++ b/serviceCRM/templates/serviceCRM/list.html
@@ -1,5 +1,57 @@
 {% extends 'base.html' %}
 {% load render_table from django_tables2 %}
+{% load crispy_forms_tags %}
+
 {% block content %}
-    {% render_table table %}
+    <!-- Dashboard Stats -->
+    <div class="grid grid-cols-1 gap-5 sm:grid-cols-3 mb-6">
+        <div class="bg-white overflow-hidden shadow rounded-lg">
+            <div class="px-4 py-5 sm:p-6">
+                <dt class="text-sm font-medium text-gray-500 truncate">Активни налози</dt>
+                <dd class="mt-1 text-3xl font-semibold text-gray-900">{{ stats_active }}</dd>
+            </div>
+        </div>
+        <div class="bg-white overflow-hidden shadow rounded-lg">
+            <div class="px-4 py-5 sm:p-6">
+                <dt class="text-sm font-medium text-gray-500 truncate">Завршени денес</dt>
+                <dd class="mt-1 text-3xl font-semibold text-gray-900">{{ stats_today_closed }}</dd>
+            </div>
+        </div>
+        <div class="bg-white overflow-hidden shadow rounded-lg">
+            <div class="px-4 py-5 sm:p-6">
+                <dt class="text-sm font-medium text-gray-500 truncate">Спремни за подигање</dt>
+                <dd class="mt-1 text-3xl font-semibold text-yellow-600">{{ stats_ready }}</dd>
+            </div>
+        </div>
+    </div>
+
+    <div class="bg-white shadow sm:rounded-lg mb-6">
+        <div class="px-4 py-5 sm:p-6">
+            <h3 class="text-lg leading-6 font-medium text-gray-900 mb-4">Пребарај налози</h3>
+            <form method="get" class="space-y-4 md:space-y-0 md:grid md:grid-cols-12 md:gap-6 items-end">
+                <div class="md:col-span-3">
+                    {{ filter.form.start_date|as_crispy_field }}
+                </div>
+                <div class="md:col-span-3">
+                    {{ filter.form.end_date|as_crispy_field }}
+                </div>
+                <div class="md:col-span-4">
+                    {{ filter.form.search|as_crispy_field }}
+                </div>
+                <!-- Hidden done field if needed, or included in search/other filters -->
+                <div class="md:col-span-2">
+                    <button type="submit" class="w-full inline-flex justify-center items-center px-4 py-2 border border-transparent text-sm font-medium rounded-md shadow-sm text-white bg-gray-900 hover:bg-gray-800 focus:outline-none focus:ring-2 focus:ring-offset-2 focus:ring-gray-500">
+                        <svg class="-ml-1 mr-2 h-5 w-5" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" fill="currentColor" aria-hidden="true">
+                            <path fill-rule="evenodd" d="M8 4a4 4 0 100 8 4 4 0 000-8zM2 8a6 6 0 1110.89 3.476l4.817 4.817a1 1 0 01-1.414 1.414l-4.816-4.816A6 6 0 012 8z" clip-rule="evenodd" />
+                        </svg>
+                        Пребарај
+                    </button>
+                </div>
+            </form>
+        </div>
+    </div>
+    
+    <div class="bg-white shadow overflow-hidden sm:rounded-lg">
+        {% render_table table %}
+    </div>
 {% endblock%}
\ No newline at end of file
diff --git a/serviceCRM/templates/serviceCRM/nalog.html b/serviceCRM/templates/serviceCRM/nalog.html
index 2a88587..bd18cda 100644
--- a/serviceCRM/templates/serviceCRM/nalog.html
+++ b/serviceCRM/templates/serviceCRM/nalog.html
@@ -1,83 +1,107 @@
-{% block content %}
+{% extends 'base.html' %}
 {% load static %}
-<html lang="en">
-<head>
-    <meta charset="UTF-8">
-    <meta name="viewport" content="width=device-width, initial-scale=1.0">
-    <title>Servicing Ticket</title>
-    <style>
-        body {
-            font-family: Arial, sans-serif;
-            margin: 0;
-            padding: 20px;
-        }
-        .container {
-            max-width: 600px;
-            margin: 0 auto;
-        }
-        .header img {
-            max-width: 150px;
-        }
-        .ticket {
-            border: 2px solid #000;
-            padding: 20px;
-            margin-bottom: 20px;
-        }
-        .ticket-info {
-            margin-bottom: 20px;
-        }
-        .ticket-info label {
-            font-weight: bold;
-        }
-        .ticket-description {
-            border-top: 2px solid #000;
-            padding-top: 10px;
-        }
-        .center {
-            display: block;
-            margin-left: auto;
-            margin-right: auto;
-            max-width: 100%;
-            max-height: 100%;
-            margin-bottom: 5    0px;
-          }
-    </style>
-</head>
-<body>
-    <div class="container">
-        <div class="header">
-            <img src="{% static 'fer-logo.png' %}" class="center" alt="Company Logo">
+{% block content %}
+<div class="max-w-2xl mx-auto bg-white shadow overflow-hidden sm:rounded-lg">
+    <div class="px-4 py-5 sm:px-6 flex justify-between items-center">
+        <div>
+            <h3 class="text-lg leading-6 font-medium text-gray-900">Сервисен Налог #{{ data.ticket_id }}</h3>
+            <p class="mt-1 max-w-2xl text-sm text-gray-500">Креиран на {{ data.date }} (Интерен ID: {{ data.id }})</p>
         </div>
-        <div class="ticket">
-            <div class="ticket-info">
-                <label>Име и презиме:</label> {{ name }}
-            </div>
-            <div class="ticket-info">
-                <label>Телефонски број:</label> {{phone}}
-            </div>
-            <div class="ticket-info">
-                <label>Датум:</label> {{date}}
-            </div>
-            <div class="ticket-description">
-                <label><b>Опис на дефект:</b></label> {{ desc }}
-            </div>
-        </div>
-        <div style="height:150px;"></div>
-        <div class="ticket">
-            <div class="ticket-info">
-                <label>Име и презиме:</label> {{ name }}
-            </div>
-            <div class="ticket-info">
-                <label>Телефонски број:</label> {{ phone }}
-            </div>
-            <div class="ticket-info">
-                <label>Датум:</label> {{ date }}
-            </div>
-            <div class="ticket-description">
-                <label><b>Опис на дефект:</b></label> {{ desc }}
-            </div>
+        <div class="flex space-x-3">
+            <a href="{% url 'print_label' data.ticket_id %}" target="_blank" class="inline-flex items-center px-4 py-2 border border-gray-300 shadow-sm text-sm font-medium rounded-md text-gray-700 bg-white hover:bg-gray-50 focus:outline-none focus:ring-2 focus:ring-offset-2 focus:ring-gray-500">
+                <svg xmlns="http://www.w3.org/2000/svg" class="-ml-1 mr-2 h-5 w-5 text-gray-400" fill="none" viewBox="0 0 24 24" stroke="currentColor">
+                    <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M7 7h.01M7 3h5c.512 0 1.024.195 1.414.586l7 7a2 2 0 010 2.828l-7 7a2 2 0 01-2.828 0l-7-7A1.994 1.994 0 013 12V7a4 4 0 014-4z" />
+                </svg>
+                Печати Налепница
+            </a>
+            <a href="{% url 'print_receipt' data.ticket_id %}" target="_blank" class="inline-flex items-center px-4 py-2 border border-transparent shadow-sm text-sm font-medium rounded-md text-white bg-gray-900 hover:bg-gray-800 focus:outline-none focus:ring-2 focus:ring-offset-2 focus:ring-gray-500">
+                <svg xmlns="http://www.w3.org/2000/svg" class="-ml-1 mr-2 h-5 w-5" fill="none" viewBox="0 0 24 24" stroke="currentColor">
+                    <path stroke-linecap="round" stroke-linejoin="round" stroke-width="2" d="M17 17h2a2 2 0 002-2v-4a2 2 0 00-2-2H5a2 2 0 00-2 2v4a2 2 0 002 2h2m2 4h6a2 2 0 002-2v-4a2 2 0 00-2-2H9a2 2 0 00-2 2v4a2 2 0 002 2zm8-12V5a2 2 0 00-2-2H9a2 2 0 00-2 2v4h10z" />
+                </svg>
+                Печати Потврда
+            </a>
         </div>
     </div>
-</body>
-</html>
+    <div class="border-t border-gray-200">
+        <dl>
+            <div class="bg-gray-50 px-4 py-5 sm:grid sm:grid-cols-3 sm:gap-4 sm:px-6">
+                <dt class="text-sm font-medium text-gray-500">Име на клиент</dt>
+                <dd class="mt-1 text-sm text-gray-900 sm:mt-0 sm:col-span-2">{{ data.name }}</dd>
+            </div>
+            <div class="bg-white px-4 py-5 sm:grid sm:grid-cols-3 sm:gap-4 sm:px-6">
+                <dt class="text-sm font-medium text-gray-500">Телефонски број</dt>
+                <dd class="mt-1 text-sm text-gray-900 sm:mt-0 sm:col-span-2">{{ data.phone }}</dd>
+            </div>
+            <div class="bg-gray-50 px-4 py-5 sm:grid sm:grid-cols-3 sm:gap-4 sm:px-6">
+                <dt class="text-sm font-medium text-gray-500">Опис на дефект</dt>
+                <dd class="mt-1 text-sm text-gray-900 sm:mt-0 sm:col-span-2">{{ data.description }}</dd>
+            </div>
+            <div class="bg-white px-4 py-5 sm:grid sm:grid-cols-3 sm:gap-4 sm:px-6">
+                <dt class="text-sm font-medium text-gray-500">Статус</dt>
+                <dd class="mt-1 text-sm text-gray-900 sm:mt-0 sm:col-span-2">{{ data.get_status_display }}</dd>
+            </div>
+            {% if data.note %}
+            <div class="bg-gray-50 px-4 py-5 sm:grid sm:grid-cols-3 sm:gap-4 sm:px-6">
+                <dt class="text-sm font-medium text-gray-500">Интерна забелешка</dt>
+                <dd class="mt-1 text-sm text-gray-900 sm:mt-0 sm:col-span-2">{{ data.note }}</dd>
+            </div>
+            {% endif %}
+            {% if data.done %}
+            <div class="bg-white px-4 py-5 sm:grid sm:grid-cols-3 sm:gap-4 sm:px-6">
+                <dt class="text-sm font-medium text-gray-500">Детали за поправка</dt>
+                <dd class="mt-1 text-sm text-gray-900 sm:mt-0 sm:col-span-2">{{ data.repair }}</dd>
+            </div>
+            <div class="bg-gray-50 px-4 py-5 sm:grid sm:grid-cols-3 sm:gap-4 sm:px-6">
+                <dt class="text-sm font-medium text-gray-500">Плаќање/Регистарски број</dt>
+                <dd class="mt-1 text-sm text-gray-900 sm:mt-0 sm:col-span-2">{{ data.plateno }}</dd>
+            </div>
+            <div class="bg-white px-4 py-5 sm:grid sm:grid-cols-3 sm:gap-4 sm:px-6">
+                <dt class="text-sm font-medium text-gray-500">Датум на затворање</dt>
+                <dd class="mt-1 text-sm text-gray-900 sm:mt-0 sm:col-span-2">{{ data.date_close }}</dd>
+            </div>
+            {% endif %}
+        </dl>
+    </div>
+    
+    <!-- Ticket History -->
+    <div class="bg-gray-50 px-4 py-5 sm:px-6 border-t border-gray-200">
+                <h4 class="text-md leading-6 font-medium text-gray-900 mb-4">Историја на активности</h4>
+                <div class="flow-root">
+                    <ul role="list" class="-mb-8">
+                        {% for log in data.logs.all %}
+                        <li>
+                            <div class="relative pb-8">
+                                {% if not forloop.last %}
+                                <span class="absolute top-4 left-4 -ml-px h-full w-0.5 bg-gray-200" aria-hidden="true"></span>
+                                {% endif %}
+                                <div class="relative flex space-x-3">
+                                    <div>
+                                        <span class="h-8 w-8 rounded-full bg-gray-500 flex items-center justify-center ring-8 ring-white">
+                                            <svg class="h-5 w-5 text-white" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 20 20" fill="currentColor">
+                                                <path fill-rule="evenodd" d="M10 18a8 8 0 100-16 8 8 0 000 16zm1-12a1 1 0 10-2 0v4a1 1 0 00.293.707l2.828 2.829a1 1 0 101.415-1.415L11 9.586V6z" clip-rule="evenodd" />
+                                            </svg>
+                                        </span>
+                                    </div>
+                                    <div class="min-w-0 flex-1 pt-1.5 flex justify-between space-x-4">
+                                        <div>
+                                            <p class="text-sm text-gray-500">{{ log.details }} <span class="font-medium text-gray-900">({{ log.action }})</span></p>
+                                        </div>
+                                        <div class="text-right text-sm whitespace-nowrap text-gray-500">
+                                            <time datetime="{{ log.timestamp|date:'Y-m-d H:i' }}">{{ log.timestamp|date:"M d, H:i" }}</time>
+                                        </div>
+                                    </div>
+                                </div>
+                            </div>
+                        </li>
+                        {% empty %}
+                        <li class="text-sm text-gray-500">Нема историја.</li>
+                        {% endfor %}
+                    </ul>
+                </div>
+            </div>
+    
+    <div class="px-4 py-3 bg-white border-t border-gray-200 text-right sm:px-6">
+        <a href="{% url 'dashboard' %}" class="text-indigo-600 hover:text-indigo-900">Назад кон листа</a>
+    </div>
+</div>
 {% endblock %}
diff --git a/serviceCRM/templates/serviceCRM/print_label.html b/serviceCRM/templates/serviceCRM/print_label.html
new file mode 100644
index 0000000..5e0dac0
--- /dev/null
+++ b/serviceCRM/templates/serviceCRM/print_label.html
@@ -0,0 +1,41 @@
+{% load static %}
+<!DOCTYPE html>
+<html lang="mk">
+<head>
+    <meta charset="UTF-8">
+    <title>Налепница #{{ ticket.id }}</title>
+    <style>
+        body {
+            font-family: sans-serif;
+            margin: 0;
+            padding: 10px;
+            width: 300px; /* Adjust for label printer width (e.g., BROTHER QL) */
+            text-align: center;
+        }
+        .header { font-size: 1.2em; font-weight: bold; margin-bottom: 5px; }
+        .id { font-size: 2em; font-weight: bold; margin: 10px 0; border: 2px solid black; display: inline-block; padding: 5px 20px; }
+        .details { font-size: 0.9em; text-align: left; margin-top: 10px; }
+        @media print {
+            body { width: 100%; margin: 0; padding: 0; }
+            button { display: none; }
+        }
+    </style>
+</head>
+<body onload="window.print()">
+    <div class="header">
+        <img src="{% static 'fer-logo.png' %}" style="max-width: 150px;" alt="Logo">
+    </div>
+    <div>{{ ticket.date }}</div>
+    
+    <div class="id">#{{ ticket.id }}</div>
+    <div style="font-size: 10px; font-family: monospace;">{{ ticket.ticket_id }}</div>
+    
+    <div class="header">{{ ticket.name }}</div>
+    <div>{{ ticket.phone }}</div>
+    
+    <div class="details">
+        <strong>Дефект:</strong><br>
+        {{ ticket.description|truncatechars:50 }}
+    </div>
+</body>
+</html>
diff --git a/serviceCRM/templates/serviceCRM/print_receipt.html b/serviceCRM/templates/serviceCRM/print_receipt.html
new file mode 100644
index 0000000..c7fb4c0
--- /dev/null
+++ b/serviceCRM/templates/serviceCRM/print_receipt.html
@@ -0,0 +1,184 @@
+{% load static %}
+<!DOCTYPE html>
+<html lang="mk">
+<head>
+    <meta charset="UTF-8">
+    <title>Потврда #{{ ticket.id }}</title>
+    <script src="https://cdn.tailwindcss.com"></script>
+    <style>
+        @media print {
+            @page {
+                size: A4 portrait;
+                margin: 0;
+            }
+            html, body {
+                width: 210mm;
+                height: 296mm; /* Slightly less than 297 to prevent overflow */
+                margin: 0;
+                padding: 0;
+                overflow: hidden;
+            }
+            .no-print { display: none !important; }
+            
+            .page-container {
+                width: 100%;
+                height: 100%;
+                margin: 0;
+                display: flex;
+                flex-direction: column;
+            }
+            
+            .a5-copy {
+                flex: 1;
+                height: 50%;
+                padding: 10mm; /* Reduced padding to fit better */
+                box-sizing: border-box;
+                border-bottom: 1px dashed #999;
+                overflow: hidden;
+                position: relative;
+            }
+            
+            .a5-copy:last-child {
+                border-bottom: none;
+            }
+            
+            .cut-line { display: none; } 
+        }
+        
+        /* Screen preview styles */
+        body { background: #f3f4f6; }
+        .page-container {
+            background: white;
+            width: 210mm;
+            min-height: 297mm;
+            margin: 20px auto;
+            box-shadow: 0 0 10px rgba(0,0,0,0.1);
+        }
+        .a5-copy {
+            height: 148mm;
+            padding: 15mm;
+            position: relative;
+            background: white;
+            border-bottom: 1px dashed #eee;
+        }
+    </style>
+</head>
+<body onload="window.print()">
+    <div class="page-container">
+        
+        <!-- Copy 1: Customer -->
+        <div class="a5-copy">
+            <!-- Header -->
+            <div class="flex justify-between items-start border-b-2 border-gray-800 pb-2 mb-4">
+                <div>
+                    <img src="{% static 'fer-logo.png' %}" alt="Logo" class="h-10 w-auto mb-1">
+                    <h1 class="text-2xl font-bold text-gray-900">СЕРВИСНА ПОТВРДА</h1>
+                    <span class="text-xs font-bold text-gray-500 uppercase tracking-widest">Примерок за Клиент</span>
+                </div>
+                <div class="text-right">
+                    <div class="text-xl font-bold">Налог #{{ ticket.id }}</div>
+                    <div class="text-xs font-mono text-gray-500 mb-1">Реф: {{ ticket.ticket_id }}</div>
+                    <div class="text-gray-600 text-sm">{{ ticket.date }}</div>
+                    <div class="mt-1 inline-block px-2 py-0.5 bg-gray-200 rounded text-xs font-bold">{{ ticket.get_status_display }}</div>
+                </div>
+            </div>
+
+            <!-- Content Grid -->
+            <div class="flex gap-6 mb-4">
+                <div class="w-1/3">
+                    <h3 class="text-gray-500 text-xs uppercase tracking-wide border-b border-gray-200 mb-1">Клиент</h3>
+                    <p class="font-bold text-gray-900">{{ ticket.name }}</p>
+                    <p class="text-sm text-gray-800">{{ ticket.phone }}</p>
+                </div>
+                <div class="w-2/3">
+                    <h3 class="text-gray-500 text-xs uppercase tracking-wide border-b border-gray-200 mb-1">Детали за сервис</h3>
+                    <div class="bg-gray-50 p-2 rounded text-sm">
+                        <p class="font-bold text-xs text-gray-500">Пријавен дефект:</p>
+                        <p class="mb-2">{{ ticket.description }}</p>
+                        {% if ticket.plateno %}
+                        <p class="font-bold text-xs text-gray-500">Проценка/Наплатено:</p>
+                        <p class="font-mono font-bold">{{ ticket.plateno }}</p>
+                        {% endif %}
+                    </div>
+                </div>
+            </div>
+
+            <!-- Terms (Condensed) -->
+            <div class="text-[10px] leading-tight text-justify text-gray-500 mb-8 border-t border-gray-100 pt-2 absolute bottom-[12mm] left-[10mm] right-[10mm]">
+                <p><strong>УСЛОВИ:</strong> Со потпис потврдувате дека сте согласни со условите. Сервисот не одговара за загуба на податоци. Дијагностика се наплаќа ако поправката е одбиена. Уреди неподигнати 30 дена по известувањето се отстрануваат.</p>
+                
+                <!-- Signatures inline with terms to save space -->
+                <div class="grid grid-cols-2 gap-8 mt-2 pt-2">
+                    <div class="border-t border-gray-400 pt-1">
+                        <p class="text-xs text-gray-600">Потпис на клиент</p>
+                    </div>
+                    <div class="border-t border-gray-400 pt-1 text-right">
+                        <p class="text-xs text-gray-600">Сервисер</p>
+                    </div>
+                </div>
+            </div>
+
+        </div>
+
+        <!-- Copy 2: Service -->
+        <div class="a5-copy">
+            <!-- Header -->
+            <div class="flex justify-between items-start border-b-2 border-gray-800 pb-2 mb-4">
+                <div>
+                    <img src="{% static 'fer-logo.png' %}" alt="Logo" class="h-10 w-auto mb-1">
+                    <h1 class="text-2xl font-bold text-gray-900">СЕРВИСНА ПОТВРДА</h1>
+                     <span class="text-xs font-bold text-gray-500 uppercase tracking-widest">Примерок за Сервис</span>
+                </div>
+                <div class="text-right">
+                    <div class="text-xl font-bold">Налог #{{ ticket.id }}</div>
+                    <div class="text-xs font-mono text-gray-500 mb-1">Реф: {{ ticket.ticket_id }}</div>
+                    <div class="text-gray-600 text-sm">{{ ticket.date }}</div>
+                    <div class="mt-1 inline-block px-2 py-0.5 bg-gray-200 rounded text-xs font-bold">{{ ticket.get_status_display }}</div>
+                </div>
+            </div>
+
+            <!-- Content Grid -->
+            <div class="flex gap-6 mb-4">
+                <div class="w-1/3">
+                    <h3 class="text-gray-500 text-xs uppercase tracking-wide border-b border-gray-200 mb-1">Клиент</h3>
+                    <p class="font-bold text-gray-900">{{ ticket.name }}</p>
+                    <p class="text-sm text-gray-800">{{ ticket.phone }}</p>
+                </div>
+                <div class="w-2/3">
+                    <h3 class="text-gray-500 text-xs uppercase tracking-wide border-b border-gray-200 mb-1">Детали за сервис</h3>
+                    <div class="bg-gray-50 p-2 rounded text-sm">
+                        <p class="font-bold text-xs text-gray-500">Пријавен дефект:</p>
+                        <p class="mb-2">{{ ticket.description }}</p>
+                        {% if ticket.plateno %}
+                        <p class="font-bold text-xs text-gray-500">Проценка/Наплатено:</p>
+                        <p class="font-mono font-bold">{{ ticket.plateno }}</p>
+                        {% endif %}
+                    </div>
+                </div>
+            </div>
+
+             <!-- Terms (Condensed) -->
+            <div class="text-[10px] leading-tight text-justify text-gray-500 mb-8 border-t border-gray-100 pt-2 absolute bottom-[12mm] left-[10mm] right-[10mm]">
+                <p><strong>УСЛОВИ:</strong> Со потпис потврдувате дека сте согласни со условите. Сервисот не одговара за загуба на податоци. Дијагностика се наплаќа ако поправката е одбиена. Уреди неподигнати 30 дена по известувањето се отстрануваат.</p>
+                
+                <!-- Signatures -->
+                <div class="grid grid-cols-2 gap-8 mt-2 pt-2">
+                    <div class="border-t border-gray-400 pt-1">
+                        <p class="text-xs text-gray-600">Потпис на клиент</p>
+                    </div>
+                    <div class="border-t border-gray-400 pt-1 text-right">
+                        <p class="text-xs text-gray-600">Сервисер</p>
+                    </div>
+                </div>
+            </div>
+        </div>
+
+    </div>
+
+    <!-- Print Control -->
+    <div class="fixed bottom-4 right-4 no-print flex gap-2">
+        <button onclick="window.print()" class="bg-gray-900 text-white px-4 py-2 rounded shadow hover:bg-gray-800">Печати</button>
+        <button onclick="window.close()" class="bg-gray-500 text-white px-4 py-2 rounded shadow hover:bg-gray-600">Затвори</button>
+    </div>
+</body>
+</html>
diff --git a/serviceCRM/templates/serviceCRM/public_track_form.html b/serviceCRM/templates/serviceCRM/public_track_form.html
new file mode 100644
index 0000000..d57c6b0
--- /dev/null
+++ b/serviceCRM/templates/serviceCRM/public_track_form.html
@@ -0,0 +1,35 @@
+{% extends 'base.html' %}
+
+{% block content %}
+<div class="min-h-full flex flex-col justify-center py-12 sm:px-6 lg:px-8">
+    <div class="sm:mx-auto sm:w-full sm:max-w-md">
+        <h2 class="mt-6 text-center text-3xl font-extrabold text-gray-900">
+            Проверка на статус
+        </h2>
+        <p class="mt-2 text-center text-sm text-gray-600">
+            Внесете го бројот на вашиот налог
+        </p>
+    </div>
+
+    <div class="mt-8 sm:mx-auto sm:w-full sm:max-w-md">
+        <div class="bg-white py-8 px-4 shadow sm:rounded-lg sm:px-10">
+            <form class="space-y-6" action="{% url 'track_ticket' %}" method="get">
+                <div>
+                    <label for="ticket_id" class="block text-sm font-medium text-gray-700">
+                        Број на налог
+                    </label>
+                    <div class="mt-1">
+                        <input id="ticket_id" name="ticket_id" type="text" placeholder="на пр. 9aotIewrNmPl" required class="appearance-none block w-full px-3 py-2 border border-gray-300 rounded-md shadow-sm placeholder-gray-400 focus:outline-none focus:ring-gray-500 focus:border-gray-500 sm:text-sm">
+                    </div>
+                </div>
+
+                <div>
+                    <button type="submit" class="w-full flex justify-center py-2 px-4 border border-transparent rounded-md shadow-sm text-sm font-medium text-white bg-gray-900 hover:bg-gray-800 focus:outline-none focus:ring-2 focus:ring-offset-2 focus:ring-gray-500">
+                        Провери статус
+                    </button>
+                </div>
+            </form>
+        </div>
+    </div>
+</div>
+{% endblock %}
\ No newline at end of file
diff --git a/serviceCRM/templates/serviceCRM/public_track_result.html b/serviceCRM/templates/serviceCRM/public_track_result.html
new file mode 100644
index 0000000..324658c
--- /dev/null
+++ b/serviceCRM/templates/serviceCRM/public_track_result.html
@@ -0,0 +1,89 @@
+{% extends 'base.html' %}
+
+{% block content %}
+<div class="max-w-3xl mx-auto py-12 px-4 sm:px-6 lg:px-8">
+    <div class="bg-white shadow overflow-hidden sm:rounded-lg">
+        <div class="px-4 py-5 sm:px-6 flex justify-between items-center bg-gray-100 border-b border-gray-200">
+            <div>
+                <h3 class="text-lg leading-6 font-medium text-gray-900">
+                    Статус на поправка
+                </h3>
+                <p class="mt-1 max-w-2xl text-sm text-gray-500">
+                    Рефернца: <span class="font-mono font-bold text-gray-900">{{ ticket.ticket_id }}</span>
+                </p>
+            </div>
+            <div>
+                <span class="inline-flex items-center px-4 py-2 rounded-full text-base font-medium 
+                    {% if ticket.done %}
+                        bg-green-100 text-green-800
+                    {% else %}
+                        bg-yellow-100 text-yellow-800
+                    {% endif %}">
+                    {% if ticket.done %}
+                        ЗАВРШЕНО
+                    {% else %}
+                        ВО ИЗРАБОТКА
+                    {% endif %}
+                </span>
+            </div>
+        </div>
+        <div class="border-t border-gray-200">
+            <dl>
+                <div class="bg-gray-50 px-4 py-5 sm:grid sm:grid-cols-3 sm:gap-4 sm:px-6">
+                    <dt class="text-sm font-medium text-gray-500">
+                        Уред
+                    </dt>
+                    <dd class="mt-1 text-sm text-gray-900 sm:mt-0 sm:col-span-2">
+                        {{ ticket.name }}
+                    </dd>
+                </div>
+                <div class="bg-white px-4 py-5 sm:grid sm:grid-cols-3 sm:gap-4 sm:px-6">
+                    <dt class="text-sm font-medium text-gray-500">
+                        Дефект / Проблем
+                    </dt>
+                    <dd class="mt-1 text-sm text-gray-900 sm:mt-0 sm:col-span-2">
+                        {{ ticket.description }}
+                    </dd>
+                </div>
+                <div class="bg-gray-50 px-4 py-5 sm:grid sm:grid-cols-3 sm:gap-4 sm:px-6">
+                    <dt class="text-sm font-medium text-gray-500">
+                        Моментален статус
+                    </dt>
+                    <dd class="mt-1 text-sm text-gray-900 sm:mt-0 sm:col-span-2 font-semibold">
+                        {{ ticket.get_status_display }}
+                    </dd>
+                </div>
+                <div class="bg-white px-4 py-5 sm:grid sm:grid-cols-3 sm:gap-4 sm:px-6">
+                    <dt class="text-sm font-medium text-gray-500">
+                        Примен на
+                    </dt>
+                    <dd class="mt-1 text-sm text-gray-900 sm:mt-0 sm:col-span-2">
+                        {{ ticket.date }}
+                    </dd>
+                </div>
+                {% if ticket.done %}
+                <div class="bg-gray-50 px-4 py-5 sm:grid sm:grid-cols-3 sm:gap-4 sm:px-6 border-t border-gray-200">
+                    <dt class="text-sm font-medium text-gray-900">
+                        Забелешки за сервисот
+                    </dt>
+                    <dd class="mt-1 text-sm text-gray-900 sm:mt-0 sm:col-span-2">
+                        {{ ticket.repair|default:"Нема забелешки." }}
+                    </dd>
+                </div>
+                <div class="bg-white px-4 py-5 sm:grid sm:grid-cols-3 sm:gap-4 sm:px-6">
+                    <dt class="text-sm font-medium text-gray-500">
+                        Завршено на
+                    </dt>
+                    <dd class="mt-1 text-sm text-gray-900 sm:mt-0 sm:col-span-2">
+                        {{ ticket.date_close }}
+                    </dd>
+                </div>
+                {% endif %}
+            </dl>
+        </div>
+        <div class="px-4 py-3 bg-gray-50 text-right sm:px-6">
+             <a href="{% url 'track_ticket' %}" class="font-medium text-gray-900 hover:text-gray-700">Провери друг налог &rarr;</a>
+        </div>
+    </div>
+</div>
+{% endblock %}
\ No newline at end of file
diff --git a/serviceCRM/urls.py b/serviceCRM/urls.py
index ac3fe81..df379e1 100644
--- a/serviceCRM/urls.py
+++ b/serviceCRM/urls.py
@@ -19,13 +19,24 @@ from django.urls import path
 import serviceCRM.views as view
 
 urlpatterns = [
-    path("", view.InsertListView.as_view(), name="index"),
+    path("", view.home, name="home"),
+    path("dashboard/", view.InsertListView.as_view(), name="dashboard"),
     path('admin/', admin.site.urls),
     path("insert/", view.InsertNew.insert, name="insert"),
-    path("edit/<int:pk>/", view.Update.as_view(), name="update"),
-    path("nalog/<int:id>/", view.Nalog, name="nalog"),
-    path("delete/<int:id>/", view.Delete.delete, name="delete"),
+    path("logout/", view.logout_view, name="logout"),
+    path("track/", view.track_ticket, name="track_ticket"),
+    path("ticket/<str:ticket_id>/", view.Nalog, name="nalog"),
+    
+    # Secure public links
+    path("print/label/<str:ticket_id>/", view.print_label, name="print_label"),
+    path("print/receipt/<str:ticket_id>/", view.print_receipt, name="print_receipt"),
+    
+    # Secure staff actions
+    path("edit/<str:ticket_id>/", view.Update.as_view(), name="update"),
+    path("close/<str:ticket_id>/", view.CloseTicketView.as_view(), name="close_ticket"),
+    path("delete/<str:ticket_id>/", view.Delete.delete, name="delete"),
+    
     path("done/", view.Done.as_view(), name="done"),
-    path("done/<int:id>/", view.Done.done_by_id, name="done"),
+    path("done/<str:ticket_id>/", view.Done.done_by_id, name="done_detail"),
     path("datatable/", view.DatatableView.as_view(), name="datatable"),
 ]
diff --git a/serviceCRM/views.py b/serviceCRM/views.py
index 8dfa634..501932c 100644
--- a/serviceCRM/views.py
+++ b/serviceCRM/views.py
@@ -1,74 +1,144 @@
 from django.http import HttpResponse, HttpResponseRedirect
-from django.shortcuts import get_object_or_404, render
+from django.shortcuts import get_object_or_404, render, redirect
 from django.views import generic
+from django.utils import timezone
+from django.contrib.auth.mixins import LoginRequiredMixin
+from django.contrib.auth.decorators import login_required
+from django.contrib.auth import logout
 
-from .forms import InputForm
-from .models import Insert
+from .forms import InputForm, CloseForm
+from .models import Insert, TicketLog
 from .tables import DoneInsertTable, InsertTable
+from .filter import InsertFilter, DoneFilter
 
-from django_tables2 import SingleTableView
+from django_tables2.views import SingleTableMixin,SingleTableView
+from django_filters.views import FilterView
 from datatableview.views import DatatableView
 
-class InsertListView(SingleTableView):
+class InsertListView(LoginRequiredMixin, SingleTableMixin, FilterView):
     model = Insert
     table_class = InsertTable
     template_name = 'serviceCRM/list.html'
+    filterset_class = InsertFilter
+
+    def get_queryset(self):
+        return Insert.objects.filter(done=False).order_by('-date', '-id')
+
+    def get_context_data(self, **kwargs):
+        context = super().get_context_data(**kwargs)
+        # Dashboard Widgets Data
+        context['stats_active'] = Insert.objects.filter(done=False).count()
+        context['stats_today_closed'] = Insert.objects.filter(done=True, date_close=timezone.now().date()).count()
+        context['stats_ready'] = Insert.objects.filter(status='READY', done=False).count()
+        return context
   
 class InsertNew(generic.View):
     model = Insert
     template_name = "serviceCRM/form.html"
 
+    @login_required
     def insert(request):
         if request.method == 'POST':
             form = InputForm(request.POST)
             if form.is_valid():
                 ticket = form.save()
-                print("Raboti")
-                return HttpResponseRedirect(f"/nalog/{ticket.id}/")
+                TicketLog.objects.create(ticket=ticket, action="Креирано", details="Налогот е креиран во системот.")
+                return HttpResponseRedirect(f"/ticket/{ticket.ticket_id}/")
         else:
             form = InputForm()
 
         return render(request, InsertNew.template_name, {'form': form})
 
-class Update(generic.UpdateView):
+class Update(LoginRequiredMixin, generic.UpdateView):
     model = Insert
     template_name = "serviceCRM/edit.html"
-    fields = ["name", "phone", "description","note", "done", "repair", "plateno"]
+    fields = ["status", "name", "phone", "description","note", "repair", "plateno", "done"]
     success_url = '/'
+    slug_field = 'ticket_id'
+    slug_url_kwarg = 'ticket_id'
 
+    def form_valid(self, form):
+        response = super().form_valid(form)
+        if 'status' in form.changed_data:
+            TicketLog.objects.create(ticket=self.object, action="Промена на статус", details=f"Статусот е променет во {self.object.get_status_display()}")
+        else:
+            TicketLog.objects.create(ticket=self.object, action="Ажурирано", details="Деталите за налогот се ажурирани.")
+        return response
 
-def Nalog(request, id):
-    try:
-        data = Insert.objects.get(id=id)
-    except:
-        return HttpResponseRedirect("/")
-    template = "serviceCRM/nalog.html"
-    context = {"name": data.name, "phone": data.phone, "desc": data.description, "date": data.date}
-    return render(request, template, context)
-    
-class Done(SingleTableView):
+class CloseTicketView(LoginRequiredMixin, generic.UpdateView):
+    model = Insert
+    form_class = CloseForm
+    template_name = "serviceCRM/close_ticket.html"
+    success_url = '/done/'
+    slug_field = 'ticket_id'
+    slug_url_kwarg = 'ticket_id'
+
+    def form_valid(self, form):
+        form.instance.done = True
+        form.instance.date_close = timezone.now().date()
+        response = super().form_valid(form)
+        TicketLog.objects.create(ticket=self.object, action="Затворено", details="Налогот и поправката се завршени.")
+        return response
+
+
+@login_required
+def Nalog(request, ticket_id):
+    data = get_object_or_404(Insert, ticket_id=ticket_id)
+    template = "serviceCRM/nalog.html"
+    context = {"data": data}
+    return render(request, template, context)
+
+@login_required
+def print_label(request, ticket_id):
+    ticket = get_object_or_404(Insert, ticket_id=ticket_id)
+    return render(request, 'serviceCRM/print_label.html', {'ticket': ticket})
+
+@login_required
+def print_receipt(request, ticket_id):
+    ticket = get_object_or_404(Insert, ticket_id=ticket_id)
+    return render(request, 'serviceCRM/print_receipt.html', {'ticket': ticket})
+    
+class Done(LoginRequiredMixin, SingleTableMixin, FilterView):
     model = Insert
-    table_data = Insert.objects.filter(done=True)
     table_class = DoneInsertTable
     template_name = 'serviceCRM/done.html'
+    filterset_class = DoneFilter
     
-    def done_by_id(request, id):
-        try:
-            req = get_object_or_404(Insert, id=id)
-        except:
-            return HttpResponseRedirect("/done/")
-        context = {"name": req.name, "phone": req.phone, "desc": req.description, "date": req.date}
-        return HttpResponse(f"Report ID: {id} \nName: {req.name} \nPhone: {req.phone} \nDescription: {req.description} \n Note:{req.note} \nDate: {req.date} \nDone: {req.done} \nRepair: {req.repair} \n Plateno: {req.plateno} \n")
+    def get_queryset(self):
+        return Insert.objects.filter(done=True)
+    
+    @login_required
+    def done_by_id(request, ticket_id):
+        req = get_object_or_404(Insert, ticket_id=ticket_id)
+        return HttpResponse(f"Report ID: {ticket_id} \nName: {req.name} \nPhone: {req.phone} \nDescription: {req.description} \n Note:{req.note} \nDate: {req.date} \nDone: {req.done} \nRepair: {req.repair} \n Plateno: {req.plateno} \n")
 
 class Delete(generic.View):
     model = Insert
 
-    def delete(request, id):
-        req = get_object_or_404(Insert, id=id)
+    @login_required
+    def delete(request, ticket_id):
+        req = get_object_or_404(Insert, ticket_id=ticket_id)
         req.delete()
         return HttpResponseRedirect("/")
     
-class DatatableView(DatatableView):
+class DatatableView(LoginRequiredMixin, DatatableView):
     model = Insert
     template_name = 'serviceCRM/Insert_list.html'
-    
\ No newline at end of file
+def track_ticket(request):
+    if request.method == 'GET' and 'ticket_id' in request.GET:
+        ticket_id = request.GET.get('ticket_id').strip()
+        try:
+            ticket = Insert.objects.get(ticket_id=ticket_id)
+            return render(request, 'serviceCRM/public_track_result.html', {'ticket': ticket})
+        except Insert.DoesNotExist:
+            return render(request, 'serviceCRM/public_track_form.html', {'error': 'Налогот не е пронајден. Проверете го бројот на налогот.'})
+            
+    return render(request, 'serviceCRM/public_track_form.html')    
+def logout_view(request):
+    logout(request)
+    return redirect('/')
+
+def home(request):
+    if request.user.is_authenticated:
+        return redirect('dashboard')
+    return track_ticket(request)
diff --git a/uv.lock b/uv.lock
new file mode 100644
index 0000000..837b1e6
--- /dev/null
+++ b/uv.lock
@@ -0,0 +1,488 @@
+version = 1
+revision = 3
+requires-python = ">=3.14"
+
+[[package]]
+name = "asgiref"
+version = "3.11.0"
+source = { registry = "https://pypi.org/simple" }
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+]
+
+[[package]]
+name = "cffi"
+version = "2.0.0"
+source = { registry = "https://pypi.org/simple" }
+dependencies = [
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